Frequently Asked Questions
Do you ship internationally?
Yes. We ship to the United States, Canada, Australia, New Zealand, and many other countries. Domestic (U.S.) orders typically arrive within 5–10 business days once shipped, after a 1–3 business day processing window, international delivery times vary by destination and generally take longer. Digital guides are instant downloads, there's nothing to ship, so they're available wherever you can check out.
What's the difference between the digital and physical version?
Our main guides are currently physical books only. The $20 digital add-ons you'll see on some product pages (workbooks and companion guides) aren't a digital version of the same book, they're separate, shorter companion content delivered instantly as a digital download.
How do I know which book is right for me?
Take our quick 5-question quiz and we'll match you to the guide that fits what you're dealing with right now.
What's your return and refund policy?
Physical orders: If your item arrives defective, damaged, or significantly different from what was described, email us at veinlysupport@gmail.com within 30 days of delivery with your order number and the issue, and we'll make it right. Buyer's remorse (changing your mind, ordering the wrong item, or general dissatisfaction unrelated to the product's condition) isn't eligible for a refund.
Digital guides: All digital purchases are final sale, non-refundable and non-returnable once purchased, since they're delivered instantly.
Approved refunds are issued to your original payment method within 5–10 business days.
How do I request a refund?
Email veinlysupport@gmail.com with your order number and a description of the issue. We'll review your request and respond as soon as we can.
How long does shipping take?
Orders are processed within 1–3 business days. Domestic (U.S.) orders typically arrive within 5–10 business days once shipped, international delivery times vary by destination and generally take longer. You'll get a tracking number by email once your order ships. We ship internationally, including to the United States, Canada, Australia, New Zealand, and many other countries.